Shipping policy
Shipping Policy for Kibibo
Important Information
As we continue to navigate the challenges presented by COVID-19, Kibibo remains committed to the safety and well-being of our customers and delivery partners. We closely follow health authority guidelines and adapt our processes to maintain the high standard of service you expect from us.
Track your orders here.
Health and Safety Measures:
• Our delivery partners have implemented no-contact delivery protocols to minimize risk.
• We encourage customers to choose home delivery to support social distancing efforts.
• Regular updates from our delivery partners regarding their COVID-19 response can be found on their official websites. Specific details will be shared via email once your order is on its way.
We appreciate your understanding and cooperation during these unprecedented times. Our goal is to continue providing you with exceptional service while ensuring the safety of all parties involved.
Order Processing:
• Orders are processed within 1 to 2 business days, excluding public holidays.
• You will receive a shipping confirmation email once your order has been dispatched.
Estimated Delivery Times:
United States, Germany, United Kingdom, Canada:
• Standard Shipping: 7-14 Business Days
• Premium Shipping: 5-10 Business Days
Europe:
• Standard Shipping: 7-14 Business Days
• Premium Shipping: 7-21 Business Days
Asia:
• Standard Shipping: 16-45 Business Days
• Premium Shipping: 11-28 Business Days
South America:
• Standard Shipping: 16-45 Business Days
• Premium Shipping: 11-28 Business Days
Please Note:
• Delivery times are estimates and may arrive sooner than listed.
• For expedited shipping options, please contact us at contact@kibibo.com.
Additional Information:
• Ensure your shipping address is accurate. Kibibo is not liable for deliveries to incorrect addresses provided by the customer. Any additional shipping fees required for re-delivery to the correct address will be the customer’s responsibility.
• Delivery times may vary due to customs clearance, public holidays, and weather conditions.
• Tracking information may take a few days to activate. If you do not see your tracking information, please check back later.
• If your package has not arrived within the estimated timeframe, please contact us at contact@kibibo.com.
Change of Address:
• We cannot change the delivery address once it is in transit. If you need to change the delivery address, please contact us within 24 hours of placing your order at contact@kibibo.com.
Cancellations:
• If you change your mind before your order has been dispatched, we can accept cancellations. If your order has already been dispatched, please refer to our refund policy.
Global Delivery:
Kibibo ships worldwide, partnering with leading logistics providers such as DHL, FedEx, and others to ensure your items arrive safely and efficiently.
Thank you for choosing Kibibo for your phone accessories. We are dedicated to delivering quality products and ensuring a seamless shopping experience from order to delivery.